Bitdefender - Bitdefender Premium Support Enterprise Plus
Technical support - phone consulting - 1 year - 24x7 - response time: 30 min
Bitdefender
3037ZZSSN12AAZZZ
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Bitdefender Premium Support Enterprise Plus - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor ¦ Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial ¦ Phone consulting - 1 year - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major ¦ Phone consulting - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor ¦ Phone consulting - 1 year - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ Web-based training - 1 year - 2 days ¦ Remote inspection - 1 year - 2 sessions per year ¦ Maintenance - 1 year - 4 sessions per year ¦ Knowledge transfer - 1 year ¦ Consulting - 1 year - on-site |