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VMware - VMware RemoteHelp Standard
Shared Cloud - Subscription license (2 years) + 2 Years VMware SaaS Basic Support - 1 user - hosted - academic, prepaid - requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
VMware
RSU-AVRHSB-24PT0-A1S
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | VMware RemoteHelp Standard - Shared Cloud - subscription license (2 years) + 2 Years VMware SaaS Basic Support - 1 user |
Product Type | Subscription license - 2 years |
Category | Business applications - technical support & helpdesk software |
Installation Type | Hosted - SaaS |
License Qty | 1 user |
License Pricing | Academic, prepaid |
Bundled Support | 2 Years VMware SaaS Basic Support |
Licensing Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |
Service & Support | New releases update |
General | |
Category | Business applications - technical support & helpdesk software |
Product Type | Subscription license - 2 years |
Installation Type | Hosted - SaaS |
Bundled Support | 2 Years VMware SaaS Basic Support |
Service & Support | |
Type | Emergency phone consulting - 2 years / 8 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years / 8 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years / 8 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years / 8 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 years / 8 contacts ¦ Web knowledge base access - 2 years ¦ Web support - 2 years ¦ New releases update - 2 years ¦ Remote monitoring - 2 years |
Licensing | |
License Qty | 1 user |
License Pricing | Academic, prepaid |
Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |