VMware - VMware RemoteHelp Plus
Shared Cloud - Subscription license (3 years) + VMware SaaS Basic Support - 1 user - hosted - prepaid - requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
VMware
RSU-AVRHPB-36PT0-C1S
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | VMware RemoteHelp Plus - Shared Cloud - subscription license (3 years) + VMware SaaS Basic Support - 1 user |
| Product Type | Subscription license - 3 years |
| Category | Business applications - technical support & helpdesk software |
| Installation Type | Hosted - SaaS |
| License Qty | 1 user |
| License Pricing | Prepaid |
| Bundled Support | VMware SaaS Basic Support |
| Licensing Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |
| Service & Support | New releases update |
| General | |
| Category | Business applications - technical support & helpdesk software |
| Product Type | Subscription license - 3 years |
| Installation Type | Hosted - SaaS |
| Bundled Support | VMware SaaS Basic Support |
| Service & Support | |
| Type | Emergency phone consulting - 3 years / 12 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 12 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 12 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 12 contacts ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years |
| Licensing | |
| License Qty | 1 user |
| License Pricing | Prepaid |
| Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |