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VMware - VMware RemoteHelp Plus
Shared Cloud - Subscription license (1 year) + 1 Year VMware SaaS Basic Support - 1 user - hosted - prepaid - requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
VMware
RSU-AVRHPB-12PT0-C1S
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | VMware RemoteHelp Plus - Shared Cloud - subscription license (1 year) + 1 Year VMware SaaS Basic Support - 1 user |
Product Type | Subscription license - 1 year |
Category | Business applications - technical support & helpdesk software |
Installation Type | Hosted - SaaS |
License Qty | 1 user |
License Pricing | Prepaid |
Bundled Support | 1 Year VMware SaaS Basic Support |
Licensing Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |
Service & Support | New releases update |
General | |
Category | Business applications - technical support & helpdesk software |
Product Type | Subscription license - 1 year |
Installation Type | Hosted - SaaS |
Bundled Support | 1 Year VMware SaaS Basic Support |
Service & Support | |
Type | Emergency phone consulting - 1 year / 4 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year |
Licensing | |
License Qty | 1 user |
License Pricing | Prepaid |
Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |